This website is not intended for children and we do not knowingly collect data relating to children.
Call: 020 8166 5141
Address: Uzuri Aesthetics Ltd, Monarch House, 8 Church Street, Isleworth, England, TW7 6XB
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Special Categories of Personal Data we may collect about you includes:
- information about your physical or mental health, including genetic information or biometric information (we may get this information from our initial consultation forms you have completed or from contact we have had with you about your health and any treatment and care you have received or need; and
- information about your race, ethnic origin and religion (we may get this information from our contact with you to allow us to provide products and services that are tailored to your needs).
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you as a result, we may have to cancel a product or service you have with us.
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Third parties. We will receive personal data about you from analytics providers and advertising networks such as Google, Facebook, Instagram, Shopify, Klaviyo who trade in the UK but are also based outside the UK.
- Social Media Sites and Advertisement Links: We will receive personal data about you if you click on an external link or ad about our products or services. Please also note these third parties may also collect your personal data from you as a result of the advertisement.
- Third Party Payment Providers: We will receive Contact, Financial and Transaction Data from our providers of payment services (such as Paypal and financial providers who provide instalment plans, these companies are listed at checkout). These companies trade in the UK but are also based outside the UK.
- Delivery Services: We will receive Identity and Contact Data from our providers of delivery services including but not limited to royal mail, DPD or another delivery provider based inside the UK.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Type of data
Lawful basis for processing including basis of legitimate interest
Registering as a new customer
Performance of a contract with you
To process and deliver our product and services to our existing customers or someone is considering to purchase our products or services by registering with us or contacting us to discuss purchasing a product a service, communications will include the following:
(a) Discussing your medical history with you
(b) Obtaining satisfactory evidence of identity from you such as carrying out an electronic ID verification
(c) Updating you on the progress of your order
(d) Sending you service messages which may include updating you in regards to a benefit on your account, notifications to complete a review and notifications/reminders to complete an order with us
(e) Manage payments, fees, charges and collection of payments owed
(e) Special Categories
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to ensure compliance with law and regulation, for administrative or
customer service purposes and to recover debts due to us
(a) To deliver relevant website content, advertisements and promotional materials about our products or services;
(b) Ask you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and study as well as grow our business) and to inform our marketing strategy
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us such as emails, text SMS and live calls if you have requested information from us or purchased products or services from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
We may share your personal data with the parties set out below for the purposes set out in the table above to External Third Parties as set out in the Glossary.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded by ensuring your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have appropriate security measures and safeguards in place to ensure that your personal data is only used or accessed in an authorised way by those employees, agents, contractors and other third parties who need to know the information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We will notify you and any applicable regulator of a breach where we are legally required to do so if there is a data security breach.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see the Information Commissioner's Office (ICO) website for your legal rights.
If you wish to exercise any of your rights please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
External Third Parties means
- Service providers acting as processors who provide IT and system processes, product delivery and marketing administration services based in the United Kingdom and based in United States, Sweden, Philippines and Canada.
- Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.